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Support

Last updated: September 2026

We are here to help with any question or issue you may have with our products. Before you contact us, we recommend checking the frequently asked questions below: your problem may already be solved.

Frequently Asked Questions

How do I update a CraftingBits app?

Apps update automatically from the store (Google Play, App Store, Samsung Store...). If an update does not appear, open the relevant store, look for the app and tap Update. If you do not see the option, check for pending updates in your profile section.

What should I do if the app crashes or stops responding?

Fully close the app, restart your device and make sure you have the latest version installed. If the issue persists, write to us including your device model and operating system version: that will help us reproduce and fix the problem.

How can I recover my data after switching devices?

It depends on the app and on whether you have an account or a backup active. Write to us at contacto@craftingbits.es and we will guide you through the specific steps for your case.

Do you offer support to teams or businesses?

Yes. For custom projects, integrations or digital maintenance services, write to us at contacto@craftingbits.es and we will reply with a proposal tailored to your needs.

How do I download or install one of your apps?

Open the official store on your device (Google Play, App Store, Samsung Store...) and search for the app by name. Its listing shows the price, requirements and availability for that app.

How do I uninstall one of your apps?

Press and hold the app icon and tap Uninstall, or do it from Settings → Apps. Any data stored on the device can be removed at the same time.

What should I do if I cannot find an app in my store?

Check its listing for compatibility with your device and availability in your region. If you still cannot find it, write to us by email.

What details should my email include so you can help faster?

Use the template in the Contact Support section and include the app, your device model, the operating system version and what you were doing when the problem occurred.

Can I suggest improvements or ideas for new apps?

Yes. Write to us by email — we read every suggestion.

What languages can I write in?

We respond in Spanish, English, French, Italian and Portuguese.

Contact Support

Email

Write to us at contacto@craftingbits.es with as much detail as possible. You can use this template and copy it with one click: 

Subject: [App name] — Issue / Question

Hello, CraftingBits team:

• App: [app name and version]
• Device: [brand and model]
• Operating system: [Android/iOS and version]
• What you were doing: [step by step]
• Since when does it happen?: [date]
• Screenshot or video (optional): [attach]

Thanks,
[Your name]

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